الشروط والأحكام

These Terms govern your use of the AI-powered customer support service provided by Mohammed Hassan Ashour & Partners via WhatsApp, Messenger, and Instagram. By using the service, you agree to these Terms.

1. Service Description

The service is an AI-powered assistant that answers customer inquiries and provides product, pricing, availability, and order information, with escalation to a human agent when needed.

2. Acceptable Use

You agree not to:

• Send unlawful, offensive, fraudulent, or rights-infringing content.
• Misuse, disrupt, hack, or spam the service.
• Impersonate others or provide false information.

We may suspend the service for any user who violates these Terms.

3. AI-Generated Responses

Some responses are generated automatically and may contain errors or outdated information. They are for guidance only and are not a binding legal offer. Please confirm important details (such as prices and availability) with a human agent before acting.

4. Intellectual Property

All trademarks and names (including "Aboud Fashion" and "Al-Omaraa wal-Ameerat") and related content are owned by the Company and may not be used without written permission.

5. Disclaimer & Limitation of Liability

The service is provided "as is" without warranties. To the extent permitted by law, the Company is not liable for any direct or indirect damages arising from use of the service or reliance on automated responses.

6. Privacy

Your data is processed under our Privacy Policy. To delete your data, see the Data Deletion Instructions.

7. Relationship With Meta

The service operates via Meta platforms (WhatsApp, Messenger, Instagram) but is not affiliated with, endorsed by, or administered by Meta.

8. Changes & Governing Law

We may amend these Terms and post updates here. These Terms are governed by the applicable laws of [[jurisdiction]].

9. Contact

privacy@mohamed-hasan-ashour.online